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Why Per-Minute Pricing Is Fairer Than Per-Call

Published January 25, 2025 · 5 min read

A detailed breakdown with real customer examples. See why per-minute pricing saves you money.

The short answer: Per-minute pricing is fairer because you only pay for what you use. Per-call pricing charges you the same for a 30-second call as a 10-minute call. That's not fair. Here's why.

The Problem with Per-Call Pricing

Many AI receptionist services charge per call. Here's what that means in practice:

Scenario A: 30-second spam call

Per-call pricing: $1.50 · Per-minute pricing: $0.075 (30 sec × $0.15/min)

With per-call pricing, you just paid $1.50 for a robocall. With per-minute pricing, you paid 7.5 cents.

Scenario B: 10-minute customer consultation

Per-call pricing: $1.50 · Per-minute pricing: $1.50 (10 min × $0.15/min)

This is the only scenario where per-call pricing makes sense. But what if the call is 15 minutes? Per-minute still wins.

The Halla AI Approach: Per-Minute Pricing

Halla AI charges per minute, not per call. Here's why that's better for you:

You Only Pay for What You Use

Short calls cost less. Long calls cost more, but that means you're actually having meaningful conversations with customers.

Spam Calls Are Almost Free

Our AI drops spam in under 3 seconds. At $0.15/min, that's less than 1 cent. Competitors charge you the full per-call rate.

Predictable Costs

With per-minute pricing, you know exactly what you're paying for. No surprises. No hidden fees.

Fair to Your Business

If you have a 30-second call to confirm an appointment, you shouldn't pay the same as a 10-minute detailed consultation. Per-minute is simply fairer.

Real Customer Example

A Dubai clinic receives 200 calls per month. 60% are spam (30 seconds each). 40% are real calls (average 4 minutes each).

  • Per-call pricing: 200 calls × $1.50 = $300/month
  • Per-minute pricing (Halla AI): (120 spam × 0.5 min × $0.15) + (80 real × 4 min × $0.15) = $57/month
  • Annual savings: $2,916/year

The clinic saved nearly $3,000 in the first year by switching to per-minute pricing. That is real money back in the business.

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