Call Forwarding Guides

Set Up Halla AI in Minutes

Step-by-step instructions for every major phone carrier and VoIP provider.

Option 1: Port Your Number

Transfer your existing number to Halla AI.
Free · Takes 5–10 days

Option 2: Get a New Number

Get a brand new number from Halla AI.
Instant · Available immediately

Option 3: Forward Calls

Forward calls from your existing carrier.
5–15 minutes · Keep your number

This guide covers Option #3 — Call Forwarding. Forward calls from your existing carrier to Halla AI in 5–15 minutes. No porting required. Keep your existing number and carrier.

Mobile Carriers (GCC-Wide)

Good news — one set of codes works everywhere. Every major GCC carrier runs on the international GSM standard, so the same forwarding codes work whether you're on stc, Mobily, Zain, e&, du, Ooredoo, Vodafone Qatar, Batelco, Omantel, or Asiacell. Just dial the code below on your phone's keypad.
Two ways to forward: Unconditional sends every call straight to Halla AI — your phone never rings. Conditional only forwards when you don't pick up, your line is busy, or your phone is off — your phone rings first. Most businesses prefer conditional so they can still answer personally when available.

Unconditional — forward every call

Activate: Dial *21* followed by your Halla AI number, then #
Example: *21*971XXXXXXXX#
Cancel: Dial #21#

Conditional — forward only when you miss it

Busy
*67*number# activate
#67# cancel
No Answer
*61*number# activate
#61# cancel
Unreachable
*62*number# activate
#62# cancel

Tip: ##002# cancels all conditional forwarding at once.

Codes can vary slightly by device, plan, or roaming status. If a code doesn't activate, contact your carrier's support line or check their app — most GCC carriers also let you manage forwarding from their official mobile app.

Business VoIP or PBX System

If your business uses a cloud phone system or PBX rather than individual mobile lines, forwarding is configured in your provider's admin portal rather than with a dial code:

  1. Log in to your phone system's admin portal
  2. Find the call handling or forwarding settings for the number you want to connect
  3. Add your Halla AI number as a forwarding destination
  4. Choose unconditional (always forward) or conditional (forward when unanswered/busy) depending on how you want calls handled
  5. If conditional, set a ring time before forwarding (10–15 seconds is typical)
  6. Save changes and test with a call to your business number
Exact menu names vary by provider. If you're not sure where this setting lives, our support team can walk you through your specific system.

Troubleshooting

Q: Calls are going to voicemail instead of Halla AI
A: Your carrier may have a shorter ring timeout. Set your forward time to 10–15 seconds.
Q: I hear two greetings (carrier voicemail + Halla AI)
A: Disable your carrier's voicemail. Contact your provider to turn off the default mailbox.
Q: Forwarding works but caller ID shows my own number
A: This is normal. Your carrier sends the original caller ID inside the call metadata. Halla AI can see the real caller.
Q: Do these codes work while roaming?
A: Usually yes, but international roaming can sometimes disable call forwarding. If a code fails while abroad, set it up before you travel.
Need Help?

Our support team can help you configure forwarding for any carrier

Start Free Trial → Contact Support