Terms of Use

These Terms of Use ("Terms") govern your access to and use of Halla AI's AI receptionist service (the "Service"). By creating an account or using the Service, you agree to these Terms. If you don't agree, don't use the Service.

1. The Service

Halla AI provides an AI-powered call answering service that answers, screens, and routes phone calls on behalf of business customers, and can capture leads, book appointments, and send information to connected tools such as a CRM or calendar. Halla AI is 100% AI-operated — we do not provide live human agents.

2. Accounts and Plans

• You must provide accurate account and billing information and keep it up to date
• Subscriptions are billed monthly on the Essential or Professional plan you select, plus any per-minute overage beyond your plan's included minutes
• New accounts include a 14-day free trial; no credit card is required to start a trial
• You may cancel at any time; cancellation takes effect at the end of your current billing period
• You are responsible for all activity that happens under your account

3. Your Responsibilities as a Business Customer

When you use Halla AI to answer calls for your business, you agree that:

• You will not use the Service for unlawful, fraudulent, or deceptive purposes
• You will not disable the AI disclosure unless you have signed our indemnity form accepting full legal responsibility for that decision
• If you enable call recording, you are solely responsible for complying with all applicable call recording and interception laws, including obtaining any consent required in your jurisdiction
• You will not use Halla AI to handle calls involving sensitive medical, health, or psychiatric information without first confirming this fits within your applicable local data protection obligations
• You will not use Halla AI for calls to numbers on a do-not-call registry in violation of applicable telemarketing law, or for any emergency service

4. Acceptable Use

You agree not to:

• Reverse-engineer, resell, or white-label the Service without our written permission
• Use the Service to harass, defraud, or mislead callers beyond the standard, disclosed AI interaction
• Interfere with or attempt to disrupt the Service's infrastructure or security
• Use the Service in a way that violates any applicable law or third party's rights

5. Fees and Billing

Plan pricing and included minutes are described on our Pricing page. Usage beyond your plan's included minutes is billed at your plan's per-minute overage rate. We may change our prices with notice; continued use of the Service after a price change takes effect constitutes acceptance of the new pricing.

6. Data and Privacy

Our collection and use of information is described in our Privacy Policy, which is incorporated into these Terms by reference.

7. Service Availability

We work to keep the Service available and reliable, but we don't guarantee uninterrupted, error-free operation. The Service depends in part on third-party telephone carriers and infrastructure outside our control.

8. Disclaimers

The Service is provided "as is" and "as available." Halla AI is an AI system and, like any AI system, may occasionally misunderstand a caller or make an error. Halla AI is not a substitute for emergency services — it should never be used as, or represented to callers as, a 911 or other emergency response line.

9. Limitation of Liability

To the maximum extent permitted by law, Halla AI will not be liable for indirect, incidental, or consequential damages arising from your use of the Service, including lost revenue or lost business, even if we've been advised of the possibility of such damages. Our total liability for any claim relating to the Service is limited to the amount you paid us in the 3 months before the claim arose.

10. Termination

You may cancel your account at any time. We may suspend or terminate an account that violates these Terms, including misuse of AI disclosure settings, unlawful call recording, or fraudulent use of the Service.

11. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we'll update the date at the top of this page and, where appropriate, notify business customers directly. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

12. Governing Law

These Terms are governed by the laws of the jurisdiction in which Halla AI is incorporated, without regard to conflict of law principles.

13. Contact Us

Questions about these Terms? Email hello@hallaai.com.

Halla AI is a brand operated by Vertex Connect (Clean Room LLC). Vertex Connect is a trade name (DBA) of Clean Room LLC.Halla AI علامة تجارية تُدار من قِبل Vertex Connect (Clean Room LLC)، وVertex Connect اسم تجاري (DBA) لشركة Clean Room LLC.